Privacy Policy

SANA PATEL REAL ESTATE

Last updated: 18 October 2026

Golden Wattle Estate Agents Pty Ltd trading as Sana Patel Real Estate respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how Sana Patel Real Estate (“we”, “us” or “our”) collects, uses, stores and discloses personal information in connection with our real estate and property management services and through our website, www.sanapatel.com.au.

We handle personal information in accordance with applicable Australian privacy, real estate and residential tenancy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable, and the Residential Tenancies Act 1997 (Vic).

1. Personal information we may collect

The personal information we collect depends on your relationship with us and the services you are seeking.

It may include:

• your name, address, telephone number and email address;
• date of birth and identification information where reasonably required or permitted by law;
• property ownership and property details;
• rental and residential history;
• employment and income information where permitted for rental applications;
• references and referee contact details;
• rental agreement, payment, bond and tenancy information;
• maintenance requests, inspection information and property photographs;
• communications between you and Sana Patel Real Estate;
• information required to arrange repairs, maintenance, safety checks and property compliance services;
• information relating to disputes, insurance claims, VCAT proceedings or other property-management matters;
• information you submit through our website, enquiry forms, rental appraisal forms, email, telephone, social media or other communication channels; and
• technical information relating to your use of our website, such as browser, device, cookie and website analytics information.

We seek to collect only information that is reasonably necessary for our business activities or that we are otherwise permitted or required to collect by law.

2. Rental applications

Sana Patel Real Estate takes the privacy of prospective renters particularly seriously.

For Victorian residential rental applications, we will only request information permitted under applicable residential tenancy laws and prescribed rental application requirements.

Information provided as part of a rental application may be used to:

• verify an applicant’s identity;
• assess their ability to meet rental obligations;
• review rental or residential history;
• contact nominated referees;
• assess suitability for the advertised rental property;
• conduct permitted tenancy database checks where applicable; and
• meet other requirements authorised or required under the Residential Tenancies Act 1997 (Vic).

Rental application information will not be used for unrelated purposes unless permitted by law or you have provided the required consent.

We will not require rental applicants to provide information that Victorian residential tenancy laws prohibit an agent or rental provider from requesting.

3. Property owners and rental providers

If you engage or enquire about engaging Sana Patel Real Estate to manage a property, we may collect information necessary to:

• assess your property management requirements;
• prepare and administer management authorities;
• verify property ownership or authority where appropriate;
• advertise and lease your property;
• communicate with renters and prospective renters;
• collect and disburse rent and other authorised payments;
• administer bonds and rental agreements;
• arrange inspections;
• coordinate maintenance and repairs;
• organise statutory and safety compliance;
• provide statements, invoices and property reports;
• communicate with insurers, tradespeople, compliance providers and other professional advisers;
• assist with disputes, VCAT proceedings or enforcement matters; and
• otherwise perform our obligations as your managing agent.

4. Current renters

During a rental agreement, we may collect and hold information relating to the administration and management of the tenancy.

This may include:

• contact details;
• rental and payment records;
• correspondence;
• maintenance requests;
• inspection records and photographs;
• property condition information;
• bond information;
• notices and rental agreement documentation;
• information relating to repairs, compliance or insurance matters; and
• information connected with disputes or legal proceedings where relevant.

We will only use or disclose this information for legitimate property-management purposes, as authorised by you, or where permitted or required by law.

5. How we collect information

We may collect personal information directly from you when you:

• make an enquiry;
• request a rental appraisal;
• apply for a rental property;
• enter into a rental or property management agreement;
• attend an inspection;
• communicate with us by telephone, email, text message or social media;
• submit information through our website;
• request maintenance or another property service; or
• otherwise deal with Sana Patel Real Estate.

Where reasonably necessary, we may also receive information from third parties including:

• rental providers and property owners;
• renters and prospective renters;
• referees nominated by applicants;
• previous property managers or rental providers;
• tradespeople and contractors;
• compliance and safety providers;
• insurers;
• strata or owners corporation managers;
• utilities and service providers;
• government agencies and statutory authorities;
• tenancy databases where permitted;
• legal and professional advisers; and
• property management, inspection, advertising and real estate technology platforms.

6. Why we use personal information

We may use personal information to:

• provide property management and real estate services;
• respond to enquiries;
• prepare rental appraisals or proposals;
• process rental applications;
• manage rental properties and rental agreements;
• communicate with owners, renters, prospective renters and contractors;
• arrange inspections, repairs, maintenance and compliance services;
• process authorised payments and maintain records;
• manage insurance, complaints or disputes;
• meet our legal, regulatory and professional obligations;
• improve our services and client experience;
• maintain the security and operation of our website and business systems; and
• communicate with you about relevant services where permitted by law.

We do not sell personal information.

7. When we may disclose personal information

We may disclose personal information where reasonably necessary for the provision of our services or where permitted or required by law.

Depending on the circumstances, this may include disclosure to:

• rental providers and property owners;
• renters and prospective renters where appropriate;
• prospective or incoming managing agents where authorised;
• tradespeople, maintenance contractors and compliance providers;
• building managers and owners corporations;
• insurers and insurance assessors;
• photographers and property marketing providers;
• real estate advertising portals;
• property management, inspection and document-management platforms;
• trust accounting and payment providers;
• utilities and connection providers where authorised;
• the Residential Tenancies Bond Authority;
• Consumer Affairs Victoria;
• VCAT, courts and other government or regulatory bodies;
• legal, accounting and other professional advisers; and
• technology, website, cloud storage and business service providers supporting our operations.

We aim to disclose only the information reasonably required for the relevant purpose.

8. Contractors and maintenance

When a maintenance request, repair, inspection or compliance service needs to be arranged, we may provide relevant contact and property information to the contractor or service provider completing that work.

We do not provide contractors with personal information that is unnecessary for completing the requested service.

9. Property management and technology providers

Sana Patel Real Estate uses third-party technology and service providers to operate efficiently and securely.

These may include platforms used for:

• property management;
• rental applications;
• inspections;
• electronic signatures;
• document preparation and storage;
• trust accounting and payments;
• property advertising;
• website hosting;
• email and communications;
• analytics; and
• compliance and maintenance management.

Personal information may be stored or processed within systems operated by these service providers.

Some technology providers may use infrastructure or service providers located outside Australia. Where applicable, we take reasonable steps appropriate to the circumstances to ensure personal information is handled securely and consistently with applicable privacy requirements.

10. Website, cookies and analytics

Our website may use cookies and similar technologies to help the website operate, understand how visitors interact with it and improve the online experience.

Information collected may include:

• browser type;
• device type;
• general location information;
• pages visited;
• referring websites;
• time spent on pages; and
• other general website usage information.

You can adjust your browser settings to reject or restrict cookies. Some website functionality may be affected if cookies are disabled.

Information submitted through website enquiry or appraisal forms will be used primarily to respond to your request and provide relevant real estate or property management services.

11. Direct marketing

Where permitted by law, we may occasionally contact you regarding property management services, real estate information, rental-market updates or other services that may reasonably be relevant to your relationship with us.

You may opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us at sana@sanapatel.com.au.

Opting out of marketing will not prevent us from sending communications that are reasonably necessary to manage an existing property, rental agreement, enquiry or other business relationship.

We do not sell personal information to third parties for marketing purposes.

12. Storage and security

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Information may be stored electronically, in secure cloud-based systems, within property-management platforms or, where necessary, in physical records.

Access to personal information is limited to persons and service providers who reasonably require that information to perform their role or provide an authorised service.

No electronic storage or communication system can be guaranteed to be completely secure. However, we take reasonable steps appropriate to the nature of the information and our business operations to protect information entrusted to us.

13. Rental information retention and destruction

We manage renter and rental-applicant information in accordance with applicable Victorian residential tenancy requirements.

Unless an applicable legal exception requires or permits information to be retained for longer:

Unsuccessful rental applicants

Where an applicant is unsuccessful, their renter information will be destroyed or permanently de-identified within 30 days after the rental agreement for that property is entered into.

If an unsuccessful applicant has provided written consent for their information to be used in relation to applications for other premises, that information will be destroyed or permanently de-identified within six months after the initial rental agreement they applied for is entered into.

Current and former renters

Information covered by Victorian renter-information requirements will be destroyed or permanently de-identified within three years after the rental agreement ends, unless a law, court or tribunal order, legal proceeding, consent or other applicable exception permits or requires it to be retained.

Other business records may be retained for periods required by taxation, estate agency, trust accounting, insurance or other applicable laws.

14. Accessing or correcting your information

You may contact Sana Patel Real Estate if you would like to:

• request access to personal information we hold about you;
• ask us to correct information that is inaccurate, incomplete or out of date; or
• raise a question about how your personal information has been handled.

Requests can be sent to sana@sanapatel.com.au.

We may need to verify your identity before providing access to personal information.

In limited circumstances, access may be restricted where permitted or required by law.

15. Privacy complaints

If you believe your personal information has not been handled appropriately, please contact Sana Patel Real Estate at:

sana@sanapatel.com.au

Please provide enough information for us to understand and investigate your concern.

We will review privacy concerns in good faith and endeavour to respond within a reasonable period.

Where applicable, you may also have the right to contact an appropriate regulator, including the Office of the Australian Information Commissioner or Consumer Affairs Victoria, depending on the nature of the matter.

16. Third-party websites

Our website may contain links to external websites, property portals or third-party services.

Sana Patel Real Estate is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policies of third-party websites before providing personal information to them.

17. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal obligations.

The current version will be published on our website together with its most recent update date.

18. Contact us

For privacy questions, requests to access or correct personal information, or concerns about how your information has been handled, please contact:

Sana Patel
Trading as Sana Patel Real Estate
Melbourne, Victoria
Email: sana@sanapatel.com.au
Website: www.sanapatel.com.au

Please include “Privacy Enquiry” in the subject line where appropriate.